Content Restoration Services

Heightvale are a long-established industry accredited Building & Restoration Company our Head office is in Bolton (close to Manchester) and supported by satellite offices throughout the UK, with storage in Milton Keynes and Carlisle.

Heightvale provides services to the Insurance Industry, Housing Associations, Letting Agents, Private Residences, Councils, and schools.

Our dedicated Claims Team manage the contents restoration lifecycle from start to finish.

Whether it is a complete property restoration for a large damage claim caused by an escape of water, fire, flood or subsidence, or a one-off replacement bespoke item for a private customer. You can rest assured that from that first contact to the completion of all our work, you are in safe hands.

After a loss event, it is generally not only the building that are affected, but also its contents, that could potentially require restoration.

Our in-house experts use both modern and traditional skills to preserve and restore your possessions quickly and efficiently with extreme care.

Operating Peril we can restore:

Fire & Smoke
Water Damage

We provide different levels of service based on the complexity of the loss.

The contents restoration process following fire and water damages is complex and not the same as a standard move. Often contents will need to be assessed and sorted to determine which contents can or cannot be saved, which contents need restoration and which contents can simply be packed out.

Our technicians are certified in professional packing and moving and have the disaster restoration experience to handle the complex work associated with contents pack out and contents restoration.

We have specialisms in re upholstery, leather colouring and repairs, French polishing, fine arts to mention a few.

We pride ourselves on being flexible in assisting all parties concerned in returning the policyholder contents back to pre-loss condition. The quicker we get started, the better the outcomes

Our field representatives use several validation tools to capture the information, allowing us to share the data for items that are being removed for storage, cleaned, decontaminated, restored or sadly in some cases deemed as beyond economical repair.

Our field team will image all items that are not restorable and provide the insurance company with product information and guideline price for replacement.

In cases of total loss, the task can be overwhelming for the policyholder. We reduce that burden by sorting through devastation and working with both the policyholder and insurance company to achieve a fast and efficient outcome.

All contents that are packed out will be fully inventoried and photographed, all inventories are checked throughout the entire packing, storage and cleaning process to ensure your valuables and contents are kept in order using a fleet of tail lift vehicles.

Once contents are inventoried and packed, we will transport all contents back to our warehouse and store the contents in crates.

Our reporting brings all the above information together with images of these items in one report for everyone to understand.

A full report can be provided to a Loss Adjuster or Insurance Company representative to gain approval to proceed the necessary work required.


Are there certain contents that you cannot restore?

We have a team of highly-trained specialists who are capable of restoring most household and sentimental possessions to their original condition. That being said, we are not ashamed to admit that there are occasions whereby it is a very specific item of which we have no expertise, therefore we will defer you to a specialist in that area.

What areas do you cover?

Heightvale covers the whole of the North West of England, which includes the likes of Greater Manchester, Lancashire, Merseyside and Cumbria, which covers towns and cities such as; Bolton, Salford, Wigan, Blackpool, Liverpool, Carlisle and Manchester as well as national parks like the Lake District to name but a few.