At Heightvale we have the resource and capability to scale up in times of surge. Many of our staff are multi-skilled and when needed, can be deployed to the field to assist with inspections in and instant to help ease the pressure that public services, local governments and communities in general can begin to face. Furthermore, our administrative staff are also multi-skilled and able to perform additional duties if required and both teams have a flexible approach to offer out of hours and weekend coverage.
Additional capacity is also available in the form of carefully selected approved subcontractors who can carry out both inspection and reinstatement services. The re-assignment of staff is additionally supported by a large stock of well maintained drying equipment in our warehouse. Our normal procedures of monitoring and auditing are maintained throughout a surge period to ensure high levels of customer care at all times.